Privacy & Cookie Policy
## Introduction
Readria Real Estate Agency ("we," "our," or "us"), operated by Deploy d.o.o., is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Company Details:
- Legal Name: Deploy d.o.o.
- Trading Name: Readria Real Estate Agency
- Address: Velebitska 27, 21000 Split, Croatia
- OIB: 83735032133
- Email: info@readria.hr
- Phone: +385 91 610 0678
## Information We Collect
### Personal Information
When you use our services, we may collect:
- Name and contact information (email address, phone number)
- Property preferences and search criteria
- Communication records and correspondence
- Financial information for property transactions (when applicable)
- Any other information you voluntarily provide to us
### Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral sources
- Cookie data (see Cookie Policy section below)
## How We Use Your Information
We use the information we collect to:
- Provide real estate services and match you with suitable properties
- Respond to your inquiries and communicate with you
- Process property transactions and agreements
- Send you relevant property listings and market updates (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and ensure security
## Legal Basis for Processing (GDPR)
We process your personal data based on:
- Consent: When you provide explicit consent for marketing communications
- Contract: To fulfill our contractual obligations with you
- Legitimate Interest: To improve our services and protect our business
- Legal Obligation: To comply with Croatian and EU laws
## Data Sharing and Disclosure
We may share your information with:
- Property owners and potential buyers (with your consent)
- Legal and financial professionals involved in transactions
- Service providers who assist in our operations
- Regulatory authorities when required by law
We do not sell your personal information to third parties.
## Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Typically, we retain personal data for 7 years after the last contact, in accordance with Croatian legal requirements.
## Your Rights
Under GDPR and Croatian law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@readria.hr.
## Cookie Policy
### What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.
### Types of Cookies We Use
Essential Cookies:
- Required for the website to function properly
- Cannot be disabled
- Example: Session management, security
Analytics Cookies:
- Help us understand how visitors use our website
- Collect anonymous statistical data
- Example: Google Analytics
Functional Cookies:
- Remember your preferences and settings
- Example: Language preference, location settings
Marketing Cookies:
- Track your browsing to show relevant advertisements
- Used only with your consent
### Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.
To opt out of Google Analytics: [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout)
### Cookie Consent
When you first visit our website, we will ask for your consent to use non-essential cookies. You can change your preferences at any time.
## International Data Transfers
As a Croatian company operating primarily in the European Economic Area (EEA), we ensure that any international data transfers comply with GDPR requirements and appropriate safeguards are in place.
## Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
## Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
## Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
## Contact Us
If you have questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us:
Readria Real Estate Agency
Deploy d.o.o.
Velebitska 27
21000 Split, Croatia
Email: info@readria.hr
Phone: +385 91 610 0678
## Supervisory Authority
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Croatian Data Protection Authority (Agencija za zaštitu osobnih podataka - AZOP):
AZOP
Martićeva 14
10000 Zagreb, Croatia
Website: [https://azop.hr](https://azop.hr)